The Problem

Most digital agencies have their own in-house developers, but many lack the specific expertise required for their most technically-complex challenges. Rather than recruit new full-time staff in a competitive market, one North East agency utilises Increment By One on a consultancy basis so that we can provide cost-efficient technical support for their most exciting digital projects.

Our Approach

This relationship began as a result of goodwill, having worked together in the past. Recognising the value of efficient collaboration, the agency knows that working with us will get the results they need in a far more effective manner than recruiting in-house.

The majority of their technical challenges are resolved by their own team, with only the most difficult or specialist projects requiring support. We are happy to provide this consultancy-style role as it allows us to listen to the issues, plan a solution and then implement it in a way that works best for the agency and its client.

In one such example, the client wanted to utilise a specialist tourism API, which was highly technical and required development resources. We created a WordPress plug-in which made it far easier to integrate that API and other tourism APIs without the need for ongoing development attention.

This meant collaborating with the client to train their team on its usage, but also planning the API build around the multiple needs and challenges of the clients, who operated their own tourism businesses but had no wider digital skills.

Results

We’ve cemented our relationship with this agency as a skilled technical provider who can help them when they exceed their own capacity or need specific digital products built for them. This removes the need for an added full-time resource, ensures they receive the best in technical expertise and leverages the empathy-driven process that sees us work like we are part of your team rather than as an external provider.